Privacy Policy

Welcome to bu99, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy explains how bu99 collects, uses, stores, shares, and protects the personal information of players who access our website at https://bu99.club. By registering an account or using any of our services — including crash games, cricket betting, live casino, slots, and fish games — you agree to the practices described in this document.

This policy applies to all users of bu99, whether you are browsing from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else in Bangladesh. We are committed to handling your data responsibly and in accordance with internationally recognised data protection standards. This platform is intended for adults aged 21 and above only.

1. Information We Collect

To provide you with a secure, personalised, and fully functional betting and gaming experience, bu99 collects two broad categories of information: information you provide directly and information collected automatically during your use of the site.

Information You Provide Directly

• Full name, date of birth, and nationality when creating an account.
• Email address, mobile phone number, and residential address in Bangladesh.
• Payment and financial information, including bKash, Nagad, Rocket, or Upay account numbers used for deposits and withdrawals.
• Identity verification documents (national ID, passport, or driving licence) required during KYC verification.

Information Collected Automatically

• Device information: IP address, browser type, operating system, and device identifiers.
• Usage data: pages visited, games played, session durations, bet history, and clickstream data.
• Cookie and tracking data used to remember your preferences and improve platform performance.

2. How We Use Your Information

bu99 uses the personal information we collect strictly for the following purposes. We do not sell your data to third parties, and we do not use it for purposes beyond what is described here without your explicit consent.

• Account creation, authentication, and ongoing account management to ensure you can access your games, bonuses, and transaction history.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels, and preventing financial fraud.
• Identity verification (KYC) to confirm that players are 21 years of age or older and are permitted to use the platform.
• Personalising your gaming and betting experience, including recommending cricket matches, crash games, slots, or live casino tables based on your play history.
• Communicating with you about account activity, promotions, new game releases, and customer support responses.

3. Legal Basis for Processing

bu99 processes your personal data on the following lawful bases: (a) contractual necessity — processing that is required to deliver the services you have signed up for, including account management and transaction processing; (b) legitimate interests — analytics and fraud prevention activities that allow us to maintain a safe, fair, and reliable platform for all users; (c) legal obligation — where we are required by applicable laws or regulatory bodies to retain or disclose certain data; and (d) consent — where you have actively opted in to receive marketing communications or agree to optional data processing activities.

You have the right to withdraw consent at any time for processing activities that are based solely on your consent. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

4. Cookies and Tracking Technologies

bu99 uses cookies and similar tracking technologies to enhance your browsing experience, remember your session preferences, and gather anonymised analytics. Cookies are small text files stored on your device. We use the following types of cookies on this platform:

• Essential cookies: Required for core platform functionality, login sessions, and secure transactions. These cannot be disabled.
• Analytics cookies: Help us understand how users interact with bu99, which pages are most visited, and how game sessions flow.
• Preference cookies: Remember your language selection, display settings, and game preferences between visits.
• Marketing cookies: Track engagement with promotional content, allowing us to show relevant offers based on your activity.

You may adjust your browser settings to refuse non-essential cookies at any time. Please note that disabling certain cookies may affect the functionality of some platform features, including game loading and session continuity.

5. Sharing Your Information

bu99 does not sell, rent, or trade your personal information to any third party for marketing purposes. However, to operate the platform effectively and comply with legal obligations, we may share specific data with the following categories of trusted recipients:

Payment processors

Licensed payment service providers such as bKash, Nagad, Rocket, and Upay require transaction data to process deposits and withdrawals on your behalf. These partners operate under their own privacy policies and are bound by applicable financial regulations in Bangladesh.

Technology and game providers

Game studios and technology vendors — including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi — may receive anonymised gameplay data to facilitate fair game delivery and technical support. Personal identifiers are not shared with game providers.

6. Data Retention

bu99 retains your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. Our general data retention principles are:

• Active account data is retained throughout the lifetime of your account.
• Transaction records, KYC documents, and betting history are retained for a minimum of five (5) years following the close of the relevant transaction or account, in line with standard financial record-keeping practices.
• Marketing communication preferences and consent records are retained until you withdraw consent or request deletion.
• Anonymised, aggregated analytics data may be retained indefinitely as it cannot be linked back to any individual user.
• Following account closure, identifiable personal data is securely deleted or anonymised within ninety (90) days, unless retention is required by law.

7. Data Security

bu99 takes the security of your personal information seriously. We implement industry-standard technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure password hashing, two-factor authentication options, regular security audits, and restricted staff access to sensitive user data on a need-to-know basis.

While bu99 applies rigorous security controls, no system can guarantee absolute security. In the event of a data breach that is likely to result in risk to your rights or freedoms, we will notify affected users as promptly as is reasonably practicable in the circumstances.

8. Your Rights

As a bu99 user, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line 'Data Request' and your registered email or mobile number. We will respond within a reasonable timeframe, typically within fourteen (14) working days. Your rights include: the right to access a copy of the personal data we hold about you; the right to request correction of any inaccurate or incomplete data; the right to request deletion of your personal data where we no longer have a lawful basis for retaining it; the right to object to processing for direct marketing purposes, which you may exercise at any time; the right to data portability, allowing you to receive your data in a machine-readable format upon request; and the right to lodge a complaint with a relevant data protection authority if you believe your rights have been violated.

9. Children and Age Verification

bu99 is strictly a platform for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. To enforce this, we implement the following age verification measures:

• Self-declaration of age during registration, where users confirm they are 21 years or older.
• Mandatory KYC document verification that confirms date of birth for all accounts.
• Suspension of accounts where age verification documents reveal that the user is under 21, with any funds returned after deducting any bonuses claimed.
• Parental controls guidance: we encourage parents and guardians to use device-level parental controls to restrict access to online gambling sites for minors.

If you believe that a person under the age of 21 has registered an account on bu99, please contact our support team immediately at [email protected] so we can investigate and take appropriate action.

10. Changes to This Policy

bu99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our business practices, technology, legal requirements, or platform features. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Continued use of the bu99 platform after a policy update constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how bu99 handles your personal data, please reach out to our support team. Our contact email is [email protected] (plain text — not a clickable link). We are available 24/7 to assist players from Dhaka, Chittagong, Sylhet, and across Bangladesh. Please allow up to fourteen (14) working days for a full written response to formal data subject requests.