Terms & Conditions

Introduction

Welcome to bu99, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions govern your use of the bu99 website and all associated services, including crash games, live casino, cricket betting, slots, and fish games. By registering an account or placing a wager on bu99, you confirm that you have read, understood, and accepted these terms in their entirety.

bu99 reserves the right to modify, update, or amend these Terms & Conditions at any time without prior notice beyond publishing the revised version on this page. It is your responsibility to review this page periodically to remain informed of any changes. Your continued use of the platform after any revision constitutes your acceptance of the updated terms.

Key Policy Highlights

Eligibility and Account Registration

To create and maintain an account on bu99, you must satisfy all of the following eligibility criteria:

• You must be at least 21 years of age at the time of registration.
• You must provide accurate, complete, and up-to-date personal information during the registration process.
• You are only permitted to hold one (1) account on bu99. Multiple accounts per individual are strictly prohibited.
• You must not be a resident of any jurisdiction where online gambling is prohibited by applicable law.
• You must not be self-excluded from gambling services or placed on any national exclusion register at the time of registration.

Account Security and Verification

You are solely responsible for maintaining the confidentiality of your bu99 account login credentials, including your username and password. Any activity conducted through your account is your responsibility, whether or not you authorised it.

KYC Verification

bu99 reserves the right to request identity verification documents (KYC) at any stage of your relationship with us. This may include, but is not limited to:

• A valid national ID card, passport, or driving licence.
• Proof of address (utility bill or bank statement issued within the last three months).
• Proof of ownership of the payment method used (e.g., bKash or Nagad account screenshot).

Failure to provide requested verification documents within a reasonable time frame may result in temporary account suspension, withdrawal holds, or permanent account closure at bu99's discretion.

Deposits, Withdrawals & Payment Terms

bu99 processes all financial transactions in Bangladeshi Taka (BDT). We support a range of locally preferred payment channels to ensure fast, convenient, and secure fund management for our players.

Deposit Conditions

The following conditions apply to all deposits made on the bu99 platform:

• Minimum deposit amounts are displayed at the time of transaction and may vary by payment method.
• Deposits made via bKash, Nagad, Rocket, or Upay are typically credited within minutes of a successful transfer.
• bu99 does not accept deposits from third-party accounts. The payment method must belong to the registered account holder.
• bu99 reserves the right to reverse any deposit made in error or in violation of these terms, subject to applicable processing fees.

Withdrawal Conditions

Withdrawals from your bu99 account are subject to the following conditions:

• All active bonus wagering requirements (rollover conditions) must be fulfilled before a withdrawal request can be approved.
• Withdrawal requests are processed within 1-3 business days. Delays may occur during peak periods or if additional KYC documents are required.
• Winnings derived from bonuses may only be withdrawn after the applicable wagering requirement has been met in full, as specified in the relevant promotion terms.

Bonuses and Promotions

bu99 may offer welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions to eligible players. All bonuses are subject to the following general conditions, in addition to any promotion-specific terms communicated at the time of the offer:

• Bonuses are non-transferable and may not be exchanged for cash unless the applicable wagering requirement has been met.
• bu99 reserves the right to withdraw any bonus or promotion if there is evidence of abuse, bonus exploitation, or breach of these terms.
• Players may only participate in one welcome bonus offer per household or IP address.
• Free spins awarded as part of a promotion are subject to a maximum win cap as stated in the individual offer terms.

Prohibited Activities

The following activities are strictly prohibited on bu99 and may result in immediate account suspension, forfeiture of funds, and permanent ban:

• Registering more than one account per person (including under a different name or device).
• Providing false, misleading, or fraudulent personal or financial information.
• Attempting to manipulate game outcomes, exploit software bugs, or use automated bots or scripts.
• Engaging in collusion with other players to gain an unfair advantage.
• Using the platform for any money laundering activity or any other illegal financial purpose.

bu99 cooperates fully with any relevant authorities in the investigation of suspected illegal activity and will report such activity as required by applicable law.

Intellectual Property

All content on the bu99 platform — including but not limited to text, graphics, logos, game interfaces, software, audio, video, and the overall design — is the exclusive property of bu99 or its licensed third-party providers. You may not copy, reproduce, modify, distribute, or exploit any part of the bu99 platform for any commercial purpose without prior written consent.

The bu99 brand name, logo, and associated trademarks are registered identifiers. Any unauthorised use constitutes infringement and may be subject to legal action.

Limitation of Liability

To the fullest extent permitted by applicable law, bu99, its affiliates, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, or goodwill arising from your use of, or inability to use, the platform.

bu99 does not guarantee uninterrupted, error-free access to the platform. Maintenance, technical issues, or connectivity disruptions may temporarily affect availability. We will endeavour to minimise downtime but cannot be held liable for losses attributable to service interruptions beyond our reasonable control.

Account Suspension and Termination

bu99 reserves the right to suspend or permanently close any account under the following circumstances, with or without prior notice:

• Breach of any provision of these Terms & Conditions.
• Discovery that a player has provided false information or failed a KYC verification.
• Suspicious activity indicative of fraud, money laundering, or collusion, as determined at bu99's sole discretion.

Amendments to These Terms

bu99 may revise these Terms & Conditions at any time. When material changes are made, the "Last Updated" date at the top of this page will be updated accordingly. We encourage you to check this page regularly. Continued use of bu99 after any change to these terms constitutes your binding acceptance of the revised terms.

If you do not agree with any amendment to these terms, you should cease using bu99 immediately and contact our support team to close your account.

Responsible Gaming Commitment

bu99 is committed to promoting responsible gaming across our entire platform. We provide tools and resources to help players maintain control of their gambling activity, including deposit limits, session time reminders, and self-exclusion options. If you believe your gambling is no longer recreational and may be causing harm, please contact our support team immediately or visit the Responsible Gaming page for guidance.

bu99 strictly prohibits gambling by persons under the age of 21. We reserve the right to perform age verification checks on any account at any time. Accounts found to be in violation of our age policy will be immediately closed and any funds held will be subject to review.

Governing Law and Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with your use of bu99 that cannot be resolved through our internal support process will be subject to binding resolution through the applicable dispute resolution mechanism available to users in Bangladesh.

To raise a dispute, please contact our support team in the first instance at [email protected]. We aim to resolve all player complaints within 5 business days of receipt. bu99 will act in good faith at all times to reach a fair and transparent outcome for both parties.